Privacy Policy – TheKokchaStore.com

Last Updated: 6 May 2026

Welcome to The Kokcha Store (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website: thekokchastore.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Details (processed securely through payment gateways)
• Order History

Automatically Collected Information

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Time Spent on Website
• Cookies & Tracking Data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve website performance and user experience
• Send order updates and notifications
• Prevent fraud and unauthorized transactions
• Run marketing campaigns and promotional offers
• Analyze website traffic and customer behavior

3. Cookies Policy

Our website uses cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze visitor activity
• Personalize shopping experience
• Show relevant advertisements

You can disable cookies anytime through your browser settings.

4. Payment Security

We use secure third-party payment gateways such as Razorpay, Paytm, UPI, credit/debit cards, and other trusted payment providers.

We do not store your complete card or banking information on our servers.

5. Sharing of Information

We do not sell or rent your personal data to third parties.

However, we may share limited information with:

• Delivery partners
• Payment gateways
• Marketing and analytics providers
• Legal authorities when required by law

6. Data Protection

We take reasonable security measures to protect your personal information from:

• Unauthorized access
• Data misuse
• Loss or theft
• Alteration or disclosure

Despite our efforts, no online platform can guarantee 100% security.

7. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your account or data
• Opt out of promotional emails/messages

For such requests, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

Please review their privacy policies separately.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us:

Website: thekokchastore.com
Email: support@thekokchastore.com

12. Consent

By using our website, you consent to this Privacy Policy and agree to its terms.